Terms & Conditions

  • We take the utmost care in packing the products. However, if the product gets damaged during the shipping period, we will replace the product (subject to the recipient contacting us WITHIN 8 hours of product delivery).
  • Product returned after 7 working days shall not be accepted. Once the damaged product is received, we will send a replacement product. We do not provide refund on any goods sold.
  • Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
  •  If the same product is not available for shipment, we will issue you a “Credit Note” and you can redeem it against any of our products. Credit note does not have an expiry date (Please note, there will be no money refunded in such cases).
  • We will verify the damages and confirm the exchange. The buyer needs to send us back the damaged product within 7 days after the confirmation in email from us.

In such a case, kindly remember to –

  • Return the product unused, and with all the tags still attached in their original packaging.
  • Products that are damaged or soiled may not be accepted and may be sent back to the customer.
  • Kindly inform us at (info@mokshali.com) immediately in case of a product-return scenario without the tags.
  • Any designer packaging such as leather bags, cases and velvet pouches should be included with your return.
  • Unidentified returns may be returned to the sender.
  • Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a credit note, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
  • For Exchange: Items must be unused, unworn, and undamaged by you. Also, the goods must be returned in their original packaging.
  • Custom-made Orders: All customized orders placed shall be non-refundable. 

Confused about how to proceed?

Do not worry! Write us (info@mokshali.com) we shall respond within one working day.

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